Smart AI (CEO Song Hyeong-seok) announced on the 18th that it has supplied artificial intelligence (AI) customer center platform ‘SSAM-Verse’ to Michuhol Hospital in Incheon as a part of AI-TIPS, a privately led voucher project.

The AI ​​customer center platform ‘Sambus’ developed by WiseAI is a comprehensive service that supports tasks corresponding to customer consultation, reservation, and inquiry with AI. It could possibly operate at full capability 24 hours a day, three hundred and sixty five days a 12 months, without taking a break even at night or on holidays.

This platform consists of varied services corresponding to ‘AI in/outbound call’, ‘AI homepage’ and ‘AI guidance robot’. Recently, it has also been linked with ‘Chat GPT’. Michuhol Hospital, which was supplied this time, has strengthened the ‘outbound call’ function by which AI calls customers and guides them to mandatory information.

Song Hyeong-seok, CEO of WiseAI, said, “Even small and medium-sized rehabilitation medical institutions lacking counselors can use the AI ​​outbound call function to offer quick and effective guidance.” “he said.

Reporter Jang Se-min semim99@aitimes.com