Key

NTT DATA’s latest Global GenAI Report, based on an expansive survey of two,307 executives across 34 countries, provides an in-depth take a look at how Generative AI (GenAI) is redefining business landscapes in 2025....

Open AI chosen strengthening ‘reasoning’ and ‘tool use’ capabilities as priorities for upgrading artificial intelligence (AI) agent performance. He also explained that the recently released real-time API and ChatGPT search were essential processes for...

Managing customer relationships and delivering relevant content is significant for businesses to succeed. To attain these goals, Customer Relationship Management (CRM) and Content Management Systems (CMS) might help. While CRM and CMS serve different...

The 2024 Nobel Prizes have taken many by surprise, as AI researchers are among the many distinguished recipients in each Physics and Chemistry. Geoffrey Hinton and John J. Hopfield received the Nobel Prize in...

In , writer Krishna Raj Raja introduces a fresh approach to customer relationships powered by AI. The book highlights how leading firms are turning customer support right into a proactive, strategic tool that reinforces...

Artificial intelligence (AI) is rapidly reshaping the landscape of innovation across industries. As businesses worldwide strive to stay competitive, AI is increasingly seen as a critical tool in research and development (R&D) processes. In...

A brand new report reveals that while businesses view generative AI (GenAI) as a game changer for customer experience (CX), many struggle with the associated fee of implementation. The findings come from CallMiner’s 2024...

The world of labor has been in a state of flux over the past few years. With the onset of the COVID-19 pandemic, distant work became the norm, and because the dust settles, hybrid...