customer

In today’s digital world, delivering a sturdy customer experience has turn out to be integral to any business, with hyper-personalization as a brand new standard.Nearly every company offers a digital product now, and organizations...

Generative AI (GenAI) is reshaping customer engagement in ways previously unimaginable. While it’s still early in its adoption, measurable business results are already being seen. In response to a study by McKinsey, AI-driven customer...

In , writer Krishna Raj Raja introduces a fresh approach to customer relationships powered by AI. The book highlights how leading firms are turning customer support right into a proactive, strategic tool that reinforces...

Currently, the market size for AI within the retail market is estimated to be price about $9 billion and is predicted to succeed in $40 billion by 2029. At GroceryTech 2024, a retail food...

As GenAI continues to rework the business landscape, we’re experiencing firsthand the emergence of technological advancements which can be more rapid, more revolutionary, and more profound than anything we’ve ever witnessed as a society.The...

A brand new report reveals that while businesses view generative AI (GenAI) as a game changer for customer experience (CX), many struggle with the associated fee of implementation. The findings come from CallMiner’s 2024...

For sales professionals and business leaders buried under a mountain of meetings and customer interactions, it could actually feel like there’s never enough time to maintain every little thing organized and productive. Luckily, I...

I'm now bringing you a Data Science in Marketing — Customer Base Segmentation (clustering) project. It is a high-level project that might be applied in any company that needs to know the differences amongst...