customer service

systems, understanding user intent is key especially in the client service domain where I operate. Yet across enterprise teams, intent recognition often happens in silos, each team constructing bespoke pipelines for various products,...

content online focuses on how it might be applied in Product or Marketing — the 2 most typical fields where data scientists create great value. Nevertheless, working at a startup, I’ve needed to...

Generative AI (GenAI) is reshaping customer engagement in ways previously unimaginable. While it’s still early in its adoption, measurable business results are already being seen. In response to a study by McKinsey, AI-driven customer...

In , writer Krishna Raj Raja introduces a fresh approach to customer relationships powered by AI. The book highlights how leading firms are turning customer support right into a proactive, strategic tool that reinforces...