customer

As brands compete for increasingly price conscious consumers, customer experience (CX) has turn out to be a decisive differentiator. Yet many struggle to deliver, constrained by outdated systems, fragmented data, and organizational silos...

content online focuses on how it might be applied in Product or Marketing — the 2 most typical fields where data scientists create great value. Nevertheless, working at a startup, I’ve needed to...

Customer expectations have skyrocketed but so have the challenges businesses face in meeting them. Today’s consumers demand personalized and consistent support across every channel—yet high operational costs, talent shortages, and language barriers make this...

Customer support software is evolving quickly due to AI. The tools on this list mix traditional help desk capabilities (like ticketing, knowledge bases, and multi-channel support) with powerful artificial intelligence to automate responses, assist...

Adobe launched Experience Platform Agent Orchestrator and announced latest enterprise capabilities for Adobe Express at its annual Adobe Summit conference in Las Vegas on Tuesday. The brand new offerings aim to assist businesses orchestrate...

Applied Labs, an emerging leader in AI-powered support and operations solutions, has raised $4.2 million in a seed funding round to deal with a pressing issue for businesses: unreliable AI solutions. Founded by Scale...

The meteoric rise of artificial intelligence (AI) has moved the technology from a futuristic concept to a critical business tool. Nonetheless, many organizations face a fundamental challenge: while AI guarantees transformative advantages, customer skepticism...

The graphs above tell a much richer story than the 2 point estimates of 0.56 and 13034 we began with. We now understand way more concerning the possible outcomes we will expect to see,...