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7 Ways Call Centers Use AI to Unlock Time for Their Agents and Customers

A study by CCW Digital reveals that as much as 62% of contact centers are looking into investing in automation and AI. At the identical time, many consumers are willing to make use of...

LAION in Open Letter to European Parliament Urge Call to Protect Open-Source AI in Europe

LAION (The Large Scale Artificial Intelligence Open Network), and other Renowned research institutions, have published an open letter addressed to the European Parliament.  This letter emphasizes the inevitable negative repercussions the draft AI Act...

AI Users Are Neither AI Nor Users AI isn’t AI, yet. “AI Users” I don’t call these “AI Users.” I’m calling them, “Demographic Actor Chatbots.” AI’s handling of...

As the joy grows around machine learning and things called “AI,” it’s only natural that we might see firms, products, and services arising and claiming that they'll make your life and job easier by...

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