Adapting to latest and emerging technologies like agentic AI is crucial for a corporation’s survival, says Murli Buluswar, head of US personal banking analytics at Citi. “An organization’s ability to adopt latest technical capabilities and rearchitect how their firm operates goes to make the difference between the firms that succeed and those who get left behind,” says Buluswar. “Your people and your firm must recognize that how they go about their work goes to be meaningfully different.”
The emerging landscape
Agentic AI is already being rapidly adopted within the banking sector. A 2025 survey of 250 banking executives by MIT Technology Review Insights found that 70% of leaders say their firm uses agentic AI to some extent, either through existing deployments (16%) or pilot projects (52%). And it’s already proving effective in a variety of various functions. Greater than half of executives say agentic AI systems are highly able to improving fraud detection (56%) and security (51%). Other strong use cases include reducing cost and increasing efficiency (41%) and improving the shopper experience (41%).
