Based on over 20,000 reports, Amazon appears to be experiencing an outage.
In line with Downdetector, reports of problems began increasing at 1:41 pm ET today. By 2:26 pm, ET, Downdetector received 18,320 reports of problems with Amazon’s website. The variety of complaints peaked at 3:32 pm ET at 20,804. There have also been a smaller variety of complaints about Amazon Prime Video and Amazon Web Services.
As of this writing, Amazon hasn’t confirmed any specific problems. Nonetheless, an Amazon support account on X said at 3:02 pm ET today that “some customers could also be experiencing issues” and that Amazon is working “to resolve the problem.”
Per Downdetector, 50 percent of reported problems happened at checkout, while 21 percent of outage reports got here from mobile app users, and 17 percent of complaints pointed to problems with Amazon’s product pages.
Ars Technica can confirm that some product pages fail to load properly or in any respect, and that the Amazon homepage sometimes fails to load.
Update 3/5/2026 7:57 p.m. ET: As of 4:10 p.m. ET, reports of problem began declining on Downdetector and were down significantly by 5:55 p.m. ET.
Update 3/6/2026 9:25 a.m. ET: By 9:05 p.m. ET on Thursday, the variety of reports filed on Downdetector dropped to 435. On Thursday evening, Amazon provided an announcement saying: “We’re sorry that some customers can have temporarily experienced issues while shopping. Now we have resolved the problem, which was related to a software code deployment, and [the] website and app at the moment are running easily,”
