Example: a customer support chatbot project
Blissful Lunar Latest 12 months, my friends!
Within the last article, I introduced the Workflow framework of LlamaIndex.
Today, I’ll show you how one can use LlamaIndex Workflow to implement a multi-agent orchestration feature much like OpenAI Swarm, using a customer support chatbot project for example.
Remember the Swarm framework released by OpenAI not way back? Its biggest feature is agents and handoffs.
The agents are straightforward: they use a set of specific commands and tools to get tasks done. It’s like putting a LLM function call right into a neat package.
And handoffs are different. They permit an agent to pass the work to a different agent seamlessly based on the context of the present conversation, making agents work together with none hiccups.
