Vapi, founded in 2023 by CEO Jordan Dearsley and CTO Nikhil Gupta, has announced a $20 million Series A funding round led by Bessemer Enterprise Partners, alongside investments from Abstract Ventures, AI Grant, Y Combinator, Saga Ventures, and Michael Ovitz. As generative voice models rapidly approach human-level interaction—often passing a “voice Turing test”—enterprises need a platform that might help them seamlessly integrate these capabilities into their customer interactions, workflows, and services.
Vapi sets out to “bend the arc of technology back to the human voice” by giving developers the tools to deploy AI voice agents in minutes as an alternative of months. This developer-first approach removes complexity, letting engineering teams concentrate on their core products. Through its flexible APIs and broad platform integrations, Vapi quickly transforms existing CRMs, EHRs, and telephony systems into immersive voice-enabled experiences.
Backed by Global Technology Investors
Bessemer Enterprise Partners, known for supporting progressive firms across various sectors—including Pinterest, Shopify, Twilio, Yelp, LinkedIn, and DocuSign—recognized Vapi’s unique potential from the beginning. With greater than 145 IPOs and a portfolio of 300+ firms, Bessemer’s extensive track record and resources will help Vapi scale to fulfill global demand for advanced voice AI.
said Byron Deeter, partner at Bessemer. “
Rapid Growth and Widespread Adoption
In only six months since launching, Vapi scaled to hundreds of thousands in revenue by serving a various range of enterprises, from customer support and outbound sales to telehealth and food ordering. Firms like Mindtickle, Luma Health, Ellipsis Health, and Gestionadora de Créditos have harnessed Vapi to handle high call volumes seamlessly, show human-like responsiveness, and improve the general caller experience.
This rapid market adoption reflects a growing need for AI voice agents that may scale without losing the heat and nuance of the human voice. As Apple Intelligence and Google Gemini prepare to bring voice assistants to billions of individuals, Vapi ensures that developers have the infrastructure to maintain up with this voice-first movement.
Developer-First Approach: Constructing Voice AI in Minutes
A core a part of Vapi’s strategy is to empower developers. As a substitute of months spent piecing together complex systems, developers can now construct, test, and deploy robust voice agents with low-latency response times and multilingual support.
- Inbound and Outbound Calls: Handle inbound inquiries or arrange outbound call campaigns at scale.
- Voice Products and IoT: From SaaS support desks to IoT devices, Vapi’s stack plugs into quite a few platforms.
- Flexible Integration: Mix and match preferred speech-to-text, text-to-speech, and LLM providers.
- No-Code and Server URL Quickstarts: Even teams with minimal voice AI experience can launch projects in a matter of minutes.
Driving Innovation Across Industries
Vapi’s adaptability makes it a fit for nearly any vertical:
- Healthcare and Telehealth: Appointment scheduling, patient FAQs, and prescription refills managed by voice agents.
- Travel and Hospitality: Reservations, bookings, and real-time customer queries handled in a natural, conversational style.
- Finance and Insurance: Policy inquiries, claims assistance, and secure account actions executed at scale.
- Retail and Food Services: Handling menu inquiries, order taking, and reservation confirmation seamlessly and efficiently.
In response to CEO Jordan Dearsley,
Technology That Speaks Like a Human
Under the hood, Vapi’s platform is built for performance and scalability:
- Sub-500ms Latency: Achieve near-instant responses through optimized GPU inference, caching, and high-performance networking.
- Natural Turn-Taking: Built-in interruption handling and endpointing models ensure voice agents listen and respond identical to human operators.
- Global Infrastructure: A Kubernetes-based architecture and personal web backbone enable high availability and low-latency performance worldwide.
” said Marcelo Oliveira, SVP of Engineering at Luma Health.
Scaling Infrastructure and Engineering Talent
With the brand new funding, Vapi will expand its engineering team to further strengthen its real-time infrastructure and onboard latest enterprise customers. By investing in top technical talent, Vapi ensures that its developer tools proceed to evolve, consistently improving reliability, functionality, and usefulness. The corporate’s ultimate aim is to make voice AI as accessible and dependable as some other API in a contemporary developer’s stack.
Industry Endorsements and Market Validation
The thrill around Vapi is obvious through endorsements from customers and partners like Groq, Relevance AI, and Deepgram. They praise Vapi’s responsiveness, ease of integration, and developer-focused support. From real-time voice sales agents to advanced training simulations and multilingual chat, these testimonials highlight the platform’s versatility and potential to shape how enterprises use voice technology.
By removing the friction of constructing from scratch, Vapi lets developers think about their unique business logic. said Richard Burton, CEO of Balance IO.
The Human Voice on the Heart of Technology
Vapi’s mission is rooted in the concept that voice should once more change into the default interface—a natural, human option to interact with technology. Through its flexible APIs, industry-leading latency, and developer-first approach, Vapi delivers voice AI capabilities that feel as natural and responsive as any human conversation.
With the $20 million Series A in hand, Vapi stands poised to usher in a future where voice agents are as common and reliable as web or mobile interfaces. As enterprises across the globe look to scale their voice operations, Vapi provides the platform, tools, and guidance to assist them construct it—all in a matter of minutes.
