Jim Boswell is the President & CEO of OnPoint Healthcare, Jim is a strategic thinker who has devoted his 28-year profession to constructing, optimizing, and leading large, multi-specialty group practices inside a big health system and personal practice group, Jim is obsessed with driving alignment, growth, performance improvement, and transformation.
OnPoint Healthcare Partners was established in response to varied unmet needs within the healthcare industry, including the demand for revolutionary clinical support services, effective physician and staff engagement strategies, and operational change management.
You founded OnPoint Healthcare Partners in 2019 after an extended profession within the healthcare industry. What inspired you to begin this company, and the way did your previous experiences shape your vision for OnPoint?
I founded OnPoint Healthcare Partners after spending a few years on the “buy side” of healthcare, working closely with physicians, nurses, and other healthcare professionals. Throughout my profession, I saw firsthand the immense administrative burdens that were taking priceless time away from patient care. This experience inspired me to create an organization that would leverage technology to eliminate inefficiencies and permit healthcare providers to concentrate on what truly matters—caring for his or her patients.
Are you able to elaborate on the early challenges you faced in bringing this vision to life, especially in a highly regulated and complicated industry like healthcare?
Starting OnPoint in such a highly regulated industry like healthcare got here with significant challenges, particularly around data privacy and HIPAA compliance. From the start, we knew that safeguarding patient information needed to be our top priority. We built our system on Microsoft Azure, ensuring it was high-trust and SOC 2 certified, which allowed us to supply a secure, cloud-based solution that met all mandatory regulatory standards. Our deep understanding of healthcare regulations, gained from our years working throughout the system, was crucial in overcoming these initial hurdles.
Iris, your AI-driven system, boasts a 98% clinical accuracy rate and significantly reduces the time healthcare providers spend on documentation. Could you explain the technology behind Iris and what sets it aside from other AI solutions out there?
Iris is really a groundbreaking solution since it combines advanced AI with human oversight. The AI engine is supported by a continuous learning loop, which has accrued over one million notes that improve the system’s accuracy daily. What sets Iris apart is our proprietary workflow where AI handles as much as 80% of the work, after which our W2-employed clinicians step in to finish the last, most important mile. This approach allows us to attain near-perfect accuracy and provides our clients with the flexibleness to tailor the answer to their specific needs.
AI in healthcare is commonly met with each excitement and skepticism, particularly across the topics of knowledge security and the danger of “hallucinations” in AI outputs. How does Iris address these concerns, and what measures are in place to make sure patient safety and data privacy?
We take data security very seriously at OnPoint. Our systems are fully encrypted and cloud-based, with no human access to encryption keys and no storage of protected health information (PHI) inside our system.
On the subject of stopping AI hallucinations, we depend on a mixture of advanced technology and human oversight. Our clinicians play a key role in reviewing and validating AI-generated outputs, which ensures the best level of patient safety and data accuracy. We’ve designed our platform with a “safety first” approach, prioritizing patient safety above all else.
One in all Iris’s key features is its continuous learning loop that improves over time using real-world data. How do you manage the balance between automated processes and the necessity for human oversight in ensuring the best accuracy and reliability in clinical documentation?
At OnPoint, we consider in deploying the suitable level of technology based on the complexity of every patient encounter. For more straightforward cases, AI handles many of the documentation, but for more complex scenarios, our clinicians step in to be sure that the documentation is each accurate and reliable. This balance allows us to keep up high levels of efficiency without compromising on the standard of care.
Iris can save healthcare providers 3-4 hours per day, which is a big impact on their workload. Are you able to share some feedback you have received from physicians and healthcare staff about how Iris has modified their day-to-day operations?
The feedback we’ve received from healthcare providers using Iris has been incredibly positive. Many have shared stories about how Iris has given them back precious time, allowing them to have dinner with their families or leave work on time for the primary time in years. One doctor even told me that our obsession with accuracy has improved his livelihood because he not has to fret about documentation errors. These are the sorts of impacts that motivate us to maintain pushing for excellence in every little thing we do.
With the reduction in documentation time, healthcare providers can focus more on patient care. How does OnPoint be sure that this reclaimed time is getting used effectively, and what are the broader implications for patient outcomes and satisfaction?
While it is not OnPoint’s role to dictate how providers use the time they save with Iris, we do provide robust dashboards and analytics that supply visibility into their operations. This data empowers healthcare providers to make informed decisions about tips on how to best use their time, whether that’s seeing more patients, specializing in wellness, or improving their work-life balance.
The combination of AI in healthcare continues to be in its early stages. Looking ahead, how do you see AI evolving on this space, and what role do you envision OnPoint playing in the long run of healthcare technology?
AI continues to be in its early stages in healthcare, but its potential is gigantic. At OnPoint, we’re continuously exploring latest ways to integrate AI into our services to create more efficient and connected healthcare systems. We’re also committed to the responsible use of AI, which is why we’re involved with organizations like CHI that concentrate on ethical AI practices. Looking ahead, I see OnPoint playing a big role in advancing AI technologies that improve patient care and operational efficiency.
OnPoint recently received a growth investment from Peloton Equity. How will this latest funding be utilized to speed up OnPoint’s mission, and what strategic priorities are you specializing in within the near term?
The recent investment from Peloton Equity is being utilized to advance our AI technology and develop latest products that provide a more comprehensive offering across the care continuum. We’re also investing in universal integration capabilities, which is able to make it even easier for healthcare providers to implement our solutions no matter their existing EHR platform.
You’ve got led large healthcare organizations before starting OnPoint. How does your leadership approach differ in a tech-driven startup in comparison with traditional healthcare organizations, and what lessons have you ever brought out of your past roles into OnPoint?
Leading OnPoint is different from my previous roles in larger healthcare organizations since it requires a more agile and revolutionary approach. Nevertheless, the teachings I’ve learned from those experiences—particularly the importance of understanding the needs of healthcare providers—have been invaluable in shaping our strategy at OnPoint. My goal is to create an organization that not only drives technological innovation but in addition makes an actual difference within the lives of healthcare professionals and their patients.
