Worker training is important to acclimating to a job and absorbing company culture; likewise, it allows people to learn latest skills and grow professionally. Nevertheless, the joys of working for a brand new company or getting promoted to a brand new position gets extinguished the second that the “worker training” email pops up in a single’s inbox.
Despite firms within the US spending over $100 billion on traditional learning solutions in 2022, the webinars, pre-recorded videos and courses of today are so dull and unengaging that employees hardly retain any of the fabric. Businesses must put aside these uninspired training methods and lean into next-generation intelligent interface technology to deliver engaging, interactive and memorable learning experiences cost-effectively and at scale.
The Shortcomings of Traditional Worker Training Methods
There are several problems with traditional training methods, which end in costly consequences. The best way employees interact with learning material is just not conducive to information retention. There are few, if any, opportunities for people to use the educational material they only consumed.
This phenomenon that describes the loss of knowledge is the forgetting curve, which highlights the necessity for training methods that promote memorization through application. Once learning ends, employees lose 70% of that information inside 24 hours, and 90% is gone inside per week. Ultimately, firms find yourself spending more time and cash retraining their teams.
Insufficient training can negatively affect worker retention, with a survey from ClearCompany revealing that 94% of employees would stay longer of their roles if their firms invested in staff development. The issue is that organizations do put money into staff development (to the tune of $100 billion). Nevertheless, the methods are so ineffective that, to the worker, it looks like there was no effort on the a part of their employer.
Employees are also not confident of their abilities. Research from Gartner found that 70% of employees say they haven’t mastered the talents to do their jobs, which could explain why retention is so low.
Next-gen Intelligent Interfaces powered by Digital Humans: How Do They Slot in Training Environments?
Digital humans are real-time intelligent interfaces built to guide, educate, and speak to people in real-time. Custom-trained digital humans present a scalable way for workers to practice and refine their skills through roleplay scenarios. Specifically, digital humans use natural and responsive dialog to create human-like conversations that simulate what teams will encounter in the actual world.
For instance, digital humans allow sales to practice their pitches across skill sets, reminiscent of objection handling, product knowledge and upselling. In a healthcare setting, digital humans replicate natural and realistic conversations to assist nurses rehearse the patient-in-take process, i.e., asking for symptoms, medical history, family medical history, etc.
Unlike traditional chatbots, digital humans don’t recite a pre-written script but listen and dynamically respond in real-time to the worker based on the flow of the conversation. As a best practice, conversation guardrails should all the time be incorporated in order that the interaction stays secure and on-brand. With these in place, and because of generative artificial intelligence (AI), digital humans have a near-infinite number of conversational outputs, ensuring employees are able to interact with real-world customers.
The Advantages of Digital Human-led Training
Through digital humans, businesses can ensure employees are free to make mistakes and hone their skills inside a controlled environment where there isn’t any risk of losing revenue or offending an actual customer. This ability to practice in realistic scenarios and learn from mistakes without the stress and anxiety of practicing on real customers is ideal for onboarding recruits and helping them construct their confidence.
In other words, employees can fine-tune skills in realistic conditions without wearing “in-training” on their nametag. Furthermore, digital humans enable people to retain more information than traditional methods since there are ample opportunities to use newly learned information during simulated interactions with digital humans.
Digital humans, while able to simulating a wide range of interactions, support consistency across worker training. In the flicks, the mavericks close essentially the most deals, but in point of fact, consistency and structure result in one of the best results.
Organizations can utilize digital humans for learning and development to make their sales cycles and practices more structured, producing more qualified, reliable and knowledgeable employees in the method. Digital humans also create more empathic employees, which is particularly helpful in healthcare settings.
Along with improving overall training effectiveness, employees will enjoy engaging with digital humans. When put next to traditional, text-based learning, digital human learning scored much higher in every category, including effectiveness rating, near-total recollection of knowledge and user suggestion.
What Capabilities Make an Ideal Digital Human Solution?
Not all digital human solutions are created equal, and businesses must evaluate the capabilities of every before making a call. As such, there are several notable characteristics typical of leading solutions that firms must prioritize of their search.
For instance, a best-in-class digital human solution should easily incorporate company-specific guidelines, product information, brand language, playbooks, protocols, etc. Not only does this ability allow the digital human to remain focused and never go off-topic, nevertheless it also ensures that the educational experiences come from real problems and interactions connected to the corporate’s services. Leading digital human solutions may also use large language models, retrieval-augmented generation and intelligent AI orchestrators to be sure that the training conversation is consistent, private and free from AI hallucinations.
Everyone learns in alternative ways and at various paces, meaning that while training should cover consistent material, it shouldn’t be the identical cookie-cutter experience for each worker. Thankfully, leading digital human solutions can personalize learning experiences for workers, with some providing individualized and non-judgmental feedback reminiscent of how the person sounded, in the event that they allowed the client to talk enough or in the event that they said anything incorrect, further enhancing knowledge retention.
Along with being accessible in real-time 24 hours a day and from web-enabled devices, advanced digital human solutions can be found in lots of languages and dialects, making them perfect for global enterprises.
The Necessity of Upskilling and Retention within the Age of AI
Anxiety around latest technologies is real. Employees expect their employers to arrange them accordingly for the AI revolution. Likewise, with the power to work from anywhere, individuals are free to go away a job if it isn’t providing adequate training, underscoring the necessity for robust retention programs. To that end, it’s paramount that organizations leverage digital humans, the trendy interface, and empower their workforce through tailored and highly interactive training experiences.
